Privacy policy

PRIVACY
POLICY

Data Privacy Notice for Koch Solutions

#updated 12/2019

Protecting the security and privacy of your personal data is important to Koch Solutions. Therefore, Koch Solutions

(for further company details, please see the “Imprint” below) processes personal data in compliance with applicable laws on data protection and data security.

1. Processing of personal data related to your use of our websites, applications and online platforms

Categories of personal data processed, purpose of the processing and legal basis

When visiting Koch Solutions websites, applications or online tools (each a “Koch Solutions Online Offering”), Koch Solutions may process the following personal data about you:

Personal data that you actively and voluntarily provide via the Koch Solutions Online Offering (e.g., when registering, contacting us with your inquiries or participating in surveys, etc.), including name, e-mail address, telephone number, information submitted as part of a support request, comments or forum posts, etc.;
Information that is automatically sent to us by your web browser or device, such as your IP-address, device type, browser type, referring site, sites accessed during your visit, the date and time of each visitor request.

We process your personal data for the following purposes:

To provide the Koch Solutions Online Offering’s services and functions and to administer your use of the Koch Solutions Online Offering;
To verify your identity (if you registered for a Koch Solutions Online Offering);
To answer and fulfill your specific requests
As reasonably necessary to enforce the applicable terms of use, to establish or preserve a legal claim or defense, to prevent fraud or other illegal activities, including attacks on Koch Solutions’ information technology systems.

The legal basis for Koch Solutions processing data about you is that such processing is necessary for the purposes of:

Koch Solutions exercising its rights and performing its obligations in connection with any contract we make with you (Article 6 (1) (b) General Data Protection Regulation);
Compliance with Koch Solutions legal obligations (Article 6 (1) (c) General Data Protection Regulation); and/or
Legitimate interests pursued by Koch Solutions (Article 6 (1) (f) General Data Protection Regulation). Generally the legitimate interest pursued by Koch Solutions in relation to our use of your personal data is the efficient performance or management of your use of the Koch Solutions Online Offerings.

In some cases, we may ask if you consent to the relevant use of your personal data. In such cases, the legal basis for Koch Solutions processing that data about you may (in addition or instead) be that you have consented (Article 6 (1) (a) General Data Protection Regulation).

Cookies

The Internet pages of the Koch Solutions use cookies. Cookies are text files that are stored in a computer system via an Internet browser. Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID. Through the use of cookies, the Koch Solutions GmbH can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.
By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the users computer system.
The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable. More>>

Links to other websites

This Privacy Notice applies only to Koch Solutions Online Offerings and not to other websites or applications operated by third parties. We may provide links to other websites and applications which we believe may be of interest to you. Koch Solutions is not responsible for the privacy practices of such other websites or applications.

2. Processing of Personal data related to your business relationship with Koch Solutions

Categories of personal data processed, purpose of the processing and legal basis

In the context of the business relationship with Koch Solutions, it may process the following categories of personal data of customers and contact persons at (prospective) customers, suppliers, vendors and partners (each a “Business Partner”):
-Contact information, such as full name, work address, work telephone number, work mobile phone number, work fax number and work email address.
-Further information necessarily processed in a project or contractual relationship with Koch Solutions or voluntarily provided by the Business Partner, such as personal data relating to orders placed, payments made, requests, and project milestones.
-Personal data collected from publicly available resources, integrity data bases and credit agencies.

Koch Solutions may process the personal data for the following purposes:

-Communicating with Business Partners about products, services and projects of Koch Solutions or Business Partners, e.g. by responding to inquiries or requests or providing you with technical information about purchased products.
-Planning, performing and managing the (contractual) relationship with Business Partners e.g. by performing transactions and orders of products or services, processing payments, performing accounting, auditing, billing and collection activities, arranging shipments and deliveries, facilitating repairs and providing support services.
-Maintaining and protecting the security of our products, services and websites, preventing and detecting security threats, fraud or other criminal or malicious activities.
-Ensuring compliance with legal obligations (such as record keeping obligations), export control and customs, Business Partner compliance screening obligations , and Koch policies or universally valid industry standards.
-Solving disputes, enforce our contractual agreements and to establish, exercise or defend legal claims.

The legal basis for Koch Solutions processing data about you is that such processing is necessary for the purposes of:

-Koch Solutions exercising its rights and performing its obligations in connection with any contract we make with you (Article 6 (1) (b) General Data Protection Regulation),
-Compliance with Koch Solutions legal obligations (Article 6 (1) (c) General Data Protection Regulation),
-Legitimate interests pursued by Koch Solutions (Article 6 (1) (f) General Data Protection Regulation).

Generally the legitimate interest pursued by Koch Solutions in relation to our use of your personal data is the efficient performance or management of our business relationship with you.

3. Processing of personal data for customer satisfaction surveys and for direct marketing

Where and as permitted under applicable law, Koch Solutions may process your contact information for direct marketing purposes (e.g. trade show invitations, newsletters) and to carry out customer satisfactions surveys, in each case also by e-mail. You may object to the processing of your contact data for these purposes at any time by writing to privacy@koch-solutions.com or by using the opt-out mechanism provided in the respective communication you received.

4. Transfer and disclosure of personal data

Koch Solutions may transfer your personal data to:
- other Koch Solutions companies or third parties - e.g. sales partners or suppliers - in connection with your use of the Koch Solution Online Offerings or our business relationship with you.
- third parties which provide IT services to Koch Solutions and which process such data only for the purpose of such services (e.g., hosting or IT maintenance and support services).
- third parties in connection with complying with legal obligations or establishing, exercising or defending rights or claims (e.g., for court and arbitration proceedings, to law enforcement authorities and regulators, to attorneys and consultants).

Sometimes the recipients to whom Koch Solutions transfers your personal data are located in countries in which applicable laws do not offer the same level of data protection as the laws of your home country.
In such cases, Koch Solutions takes measures to implement appropriate and suitable safeguards for the protection of your personal data. In particular:

5. Retention Periods

Unless indicated otherwise at the time of the collection of your personal data (e.g. within a form completed by you), we erase your personal data if the retention of that personal data is no longer necessary for the purposes for which they were collected or otherwise processed, or to comply with legal obligations (such as retention obligations under tax or commercial laws).

6. Withdrawal of consent

In case you declared your consent for the processing of certain personal data by Koch Solutions, you have the right to withdraw the consent at any time with future effect, i.e. the withdrawal of the consent does not affect the lawfulness of processing based on the consent before its withdrawal. If the consent is withdrawn, Koch Solutions may only further process the personal data where there is another legal ground for the processing.

7. Your rights

Under applicable data protection law you may have the right to:
- Obtain from Koch Solutions confirmation as to whether or not personal data concerning you are being processed, and where that is the case, access to the personal data;
- Obtain from Koch Solutions the rectification of inaccurate personal data concerning you;
- Obtain from Koch Solutions the erasure of your personal data;
- Obtain from Koch Solutions restriction of processing regarding your personal data;
- Data portability concerning personal data, which you actively provided
- Object, on grounds relating to your particular situation, to processing of personal data concerning you.

Further information and explanations related to the rights described above are available on the European Commissions’ website “Rights for citizens”.

8. Data Privacy Contact

The Koch Solutions Data Protection Officer provides support with any data privacy related questions, comments, concerns or complaints or in case you wish to exercise any of your data privacy related rights. The Koch Solutions Data Protection Officer may be contacted at: privacy@koch-solutions.com

Koch Solutions will always use best efforts to address and settle any requests or complaints you bring to its attention. Besides contacting Koch Solutions, you always have the right to approach the competent data protection authority with your request or complaint.

A list and contact details of local data protection authorities is available here.